Privacy Policy

Effective Date: 27-May-2025
Last Updated: 27-May-2025

Welcome to CITIO, a digital city guide platform powered by WhatsApp that connects residents and tourists with local services such as restaurants, schools, hotels, and more. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information.

1. Information We Collect

We collect the following types of information from users:

1.1. Personal Information:

  • Name, phone number, and contact details
  • User location (if shared via WhatsApp)
  • Chat interactions and service preferences

1.2. Business Information:

  • Business name, category, and contact info
  • Menus/services, offers, operating hours, announcements

1.3. Application & Payment Data:

  • School application details (for educational institutions)
  • Order and reservation records
  • Payment status and transaction confirmations (via Stripe)

2. How We Use Your Information

We use the collected data to:

  • Provide personalized responses via WhatsApp chatbot
  • Match users with nearby services or offers
  • Process bookings, orders, and applications
  • Facilitate payments and subscription management
  • Improve user experience via analytics and AI enhancements
  • Send reminders, confirmations, and follow-ups

3. Sharing of Information

We may share user or business data with:

  • Registered businesses (for processing orders/reservations)
  • Payment gateways (e.g., Stripe) for transaction processing
  • WhatsApp Business API providers (e.g., Twilio, 360Dialog)
  • Cloud service providers (e.g., AWS) for secure data storage

We never sell user data to third parties.

4. Data Security

CITIO uses industry-standard measures including:

  • Encrypted API communications
  • Access-controlled databases
  • Secure cloud hosting (e.g., AWS)
  • GDPR-compliant data handling (where applicable)

5. User Choices and Rights

You may:

  • Request access to your stored data
  • Ask to update or delete your personal information
  • Opt-out of promotional messages at any time

Requests can be submitted by contacting us at admin@citio.cool

6. Data Retention

  • User data is retained for as long as required to fulfill the services.
  • School application data and order logs may be stored up to 1 year unless requested otherwise.
  • Business records remain as long as the subscription is active.

7. Children’s Privacy

CITIO does not knowingly collect data from children under 13. Any school-related data is provided by a parent or guardian via form submission.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and take effect immediately upon publication.