Terms of Service

Effective Date: May 28, 2025
Platform Name: CITIO – Digital City Guide via WhatsApp

1. Acceptance of Terms
By accessing or using CITIO through WhatsApp or via our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use the service.
2. Service Overview
CITIO is a WhatsApp-based platform that connects users (residents and tourists) with city services like restaurants, hotels, schools, and local events. Users can browse listings, place orders, make reservations, apply to institutions, and share experiences.
The service is powered by automated AI chatbots integrated with third-party APIs (eg, OpenAI, Twilio, 360Dialog, Stripe).
3. User Eligibility
CITIO is intended for users aged 16 and above. By using the platform, you confirm that you meet this age requirement and agree to comply with all applicable laws in your jurisdiction.
4. Business Listings
Businesses can register to be listed on the platform by creating an account and purchasing a subscription. Each business is subject to admin approval. CITIO reserves the right to reject or remove listings that violate our policies or local laws.
5. Use of AI and Automation
CITIO uses Large Language Models (LLMs) such as OpenAI GPT or Claude AI to interpret and respond to user inputs. While we strive for accuracy, users acknowledge that chatbot responses may occasionally be inaccurate or misleading. Final decisions should not rely solely on chatbot-generated content.
6. Payments & Fees
Payment processing is handled by third-party services such as Stripe. CITIO does not store your payment information. Subscription fees for businesses, booking fees, and any taxes are non-refundable unless explicitly stated otherwise.
7. Data and Privacy
Your data is processed in accordance with our Privacy Policy. Location, preferences, chat history, and transaction details may be used to enhance your experience. By using CITIO, you consent to this data processing.
8. Voice and Location Features
CITIO may include voice input and location-based features. By using these features, you agree to allow CITIO to access and process your voice recordings and geolocation data solely for service improvement and interaction.
9. User Conduct
Users agree not to:
Misuse the chatbot for spam, abuse, or unlawful activity
Impersonate another individual or business
Attempt to bypass or disrupt platform security
Violations may result in account suspension or permanent ban.
10. Platform Limitations
We do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party service issues, or unforeseen outages may cause disruptions. CITIO is not liable for any indirect damages resulting from such outages.
11. Intellectual Property
All platform content, branding, and technology (except business-submitted content) are the intellectual property of CITIO. Unauthorized use or duplication is prohibited.
12. Modifications
We may update these Terms at any time. Updates will be posted on the website or shared via chatbot. Continued use of the platform after updates constitutes your acceptance of the new terms.
13. Termination
CITIO reserves the right to suspend or terminate access to the platform for any user or business that violates these Terms or misuses the platform in any way.